You by your participation accept and acknowledge the inherent risks of the rides and attractions at Park X.
Admission price includes entry to Park X and covers all rides and attractions but excludes extras such as food and beverage, merchandise, lockers.
Park X may close rides, attractions and/or the whole premises on a permanent or temporary basis due to adverse weather, safety, refurbishment, maintenance activity, capacity, special events or other reasons. Any extensions to the life of your ticket/pass or refunds because of limited visitation, suspension, premises closure or ride closure are not allowed.
Published ride and attraction operating times may change without notice and ride queue wait times may apply.
Tickets are non-refundable. Refunds are not issued due to adverse and/or inclement weather.
No foods, alcohol or drugs of any type are permitted to be brought into Park X. We have fully licensed restaurant for food, alcohol where a limited selection of alcohol is available to purchase.
No flammable equipment and/or urns are permitted to be brought into Park X.
No glassware/ceramic or sharp objects are permitted to be brought into Park X.
No commercial food and beverage are permitted to be brought into Park X except for the baby food. All food and beverages are available at the ParkX.
No animals, except for accredited guide and accredited assistance animals, may enter Adventure Park.
No inflatables, frisbees, balls, scooters, skateboards, bicycles, roller blades or other equipment or objects that may jeopardise the safety of others or impede staff are permitted to be brought into Park X.
Smoking policy. Smoking is permitted only in the designated areas around the Park X. This includes vapes and sheesha/hookah.
Vehicles are parked at your own risk at the parking area. Park X is not responsible for loss of or damage to any vehicle or contents of your vehicle whilst parked on Park X premises.
If any animals or children are left in cars the authorities will be called immediately. Park X takes no responsibility if there is any damage to the car.
Park X reserves the right to inspect any bags or other goods in your possession or your locker immediately upon request, including viewing of any images taken within the park.
It is a condition of entry that appropriate clothing must be worn at all times keeping in mind that we are a family park. Any clothing with offensive language and slogans is deemed as inappropriate. When using water rides appropriate swimwear must also be worn.
Park X reserves the right to refuse entry or remove guests from Park X for offensive behaviour, queue line jumping, stealing, vandalism, unsociable behaviour including unsocial language, displaying any signs of intoxication and/ or under the influence of alcohol or drugs, failure to follow ride guard and/or ride safety instruction signage or failure to comply with these conditions of entry.
The use of image recording devices is not permitted in any change room or bathroom facility.
Photographs, videos and sound recordings must be for your own private use and not for any commercial purpose.
Photographs and videos for the purpose of commercial use, a valid permission should be taken from the park X.
Your image may be captured during filming and photographing of Park X and general public for surveillance and/or commercial purposes.
All credit card, online, mobile or any electronic payment facilities within Park X will incur a surcharge. Each banking institution and card is different, and the amount charged is determined by the bank.
All guests must abide by any current Nepal Government Public Health Orders applicable at the time of visitation.
Any child under 14 years of age WILL NOT be granted entry to Park X unless they are accompanied by a person 18 years of age and over.
TERMS AND CONDITIONS OF PURCHASE AND USE
A Day Ticket entitles admission during advertised general opening times and is valid until the end of the current season 31 December 2024 unless otherwise stated.
Ticket prices are per person, inclusive of tax and are valid for a single day use only.
Tickets includes entry to Park X and covers respective activities mentioned on the ticket within height and ride restrictions but excludes food and beverage, merchandise, lockers.
The ticket validity period will not be extended.
The tickets purchased can only be use for the specific activities. They are not transferable to other activities.
Park X is not responsible for lost, stolen or misplaced tickets, and no refunds will be given under these circumstances.
Tickets are non-refundable and not redeemable for cash.
Only the tickets sold through Park X and Park X authorized third party will be accepted. If tickets are brought through other physical or electronic channel it will be cancelled and not refunded.
By making this ticket purchase you are acknowledging the Park X terms and conditions of entry.
Government issued senior cards must be presented upon entry for senior entry prices.
Government issued disability cards must be presented upon entry for disability entry prices.
Park X accepts members card and special offer. Validity will be according to the offer mentioned.
Park X visitor numbers are capped to prevent overcrowding. Tickets must be pre-booked for the date of visit. A ticket not booked for the day of visit may be denied entry due to capacity limitations. Park X Club Member are exempt from having to make a booking.
Day ticket prices are shown in Nepalese Rupees. Any purchase you make will be charged in Nepalese Rupees. You are solely liable for any currency conversion fee charged by your credit card provider.
All online purchases are subject to fees to cover the overall infrastructure and operation of an online booking services that delivers payment security. These fees also allow for the ongoing improvements to our e-commerce facilities. Under no circumstances will these fees be refunded.
After completing your online purchase, you will receive an email which includes your e-ticket, e-pass or e-gift card and receipt. Please present your e-ticket on your mobile device or print and present this ticket at the ticket gate. A valid photo ID used to purchase the ticket must be provided.
By making your online purchase to Park X, the ticket holder agrees to be contacted by Park X regarding your ticket and associated benefits. Ticket holders may unsubscribe at any time by contacting Park X or using the unsubscribe option on the received emails.
In addition to the applicable terms and conditions as outlined above, any discounted tickets purchased via an authorised Park X ticketing reseller are valid during Adventure Park’s Off-Peak period only, which does not include entry during Peak times as outlined by and excludes entry to special events. The value of any discounted ticket is not eligible for upgrade towards a special offer. Any queries regarding your booking or request for alterations must be made via the ticket reseller, Park X is not responsible for any tickets purchased via these outlets.
Park X reserves the right to change terms and conditions at any time without notice.
PARK X CLUB MEMBERS
Club Members are not required to make a reservation prior to visiting.
Should Park X need to close on any individual days throughout the season, there will be no special consideration made for Club Memberships.
Refunds will not be given for any other reasons or circumstances.
SPECIAL OFFER 2023-24 GENERAL TERMS AND CONDITIONS
A Special Offer is a single person membership and includes unlimited entry to Park X during normal advertised operating days and hours from the date of purchase until 31 Dec 2024. No extensions to the validity period are available for any reason. This does not include admission to special events such as the Christmas Festival of Lights.
After completing your online purchase, you will receive an email which includes your e-pass and receipt. Please present your e-pass on your mobile device or print and present this at the Guest Services window. Your photo will need to be taken and you will receive your membership card and pack prior to your first entry. A valid government issued photo ID must be provided.
Special offer passes include entry to Park X and covers the activities mentioned in the pass but excludes food and beverage, merchandise, lockers. Special Offer Members may incur additional charges for special attractions or temporary features.
A Special offer Pass is non-transferable and cannot be given to anyone else to use. Your pass will be cancelled without refund if found to be used by anyone else. Any activity deemed fraudulent or abusive will also result in the cancellation of your pass. A staff member may request removal of a face covering for identification purposes.
If your Special offer pass is lost, stolen or damaged you will incur a Rs 100 reprint fee at time of issue.
Special offer Pass benefits are available online at www.parkx.com.np. Offers are only available upon presentation of a valid Special offer Pass tickets.
Special offer Passes are non-refundable and not redeemable for cash. Special offer passes cannot be on-sold to another party for re-sale under any circumstances. If a Special Offer has not been redeemed or used in any way, you may change the holder’s name only by contacting Guest Services.
Upon purchasing a Special offer Pass, your personal information and photo will be collected in accordance with Adventure Park’s privacy policy.
Upgrades to a Special offer Pass from a day ticket must be made within Park X on the day of initial visit, and all those guests upgrading must be present at that time. Upgrades are not available after the date of visit using the day pass.
Upgrade charges are based upon the difference between initial purchase price of the Day Ticket to the full retail price of a Special offer Pass.
School Excursion, Group Function, Birthday Party, Festival tickets are not eligible for upgrade. Only Park X Day Tickets purchased via our online checkout are eligible for upgrade.
ASSOCIATED BENEFITS:
A Special offer Pass Membership is priced according to unlimited entry to Park X during the advertised season. Associated benefits are a value addition only and offered in goodwill. Should they become unavailable at any time or the Special offer Pass Member misplaces any offers they are not replaceable or extendable. Benefits have no actual cash value and therefore cannot be refunded and Park X will not be liable for any perceived loss.
Our Food and Beverage, and Merchandise 20% discount are not available in conjunction with any other offer. Special offer Pass must be presented at point of purchase.
Food and Beverage and Merchandise discounts are only valid at the time of purchase. One special offer per Special offer Pass Member only.
A retrospective discount will not be permitted where Special offer Pass details have not been provided at the time of booking.
EXPRESS ENTRY:
Express entry is valid for entry into Park X and not valid for any rides or attractions.
A Special offer Pass holder must be present to use the express entry line.
Express entry is only valid in peak periods. Peak periods decided by Park X only.
BIRTHDAY PARTY DISCOUNT:
To qualify for the Special offer Pass birthday discount, the birthday child or parent must hold a current Special Offer Membership.
Special offer Pass details will be required at the time of booking.
SPECIAL OFFER PASS REDEMPTION CARD:
Special offer Pass Redemption Card holders must present their redemption card at Park X, where a Special offer Pass Membership will be issued.
Special offer Pass Membership are non-transferable and the member will have their photograph taken for the Special offer Pass. For inquiries, contact Guest Services on 9802852105.
Not redeemable for cash.
Redeemable for a Special offer Pass Membership for the current season only. This card will expire at the end of the current season. A Special offer Pass Redemption Card is not a money value, it is redeemable for a current Special Offer Membership only.
Not valid to be used in conjunction with any other offer or promotion unless otherwise stated.
Expired or lost cards will not be extended, replaced or refunded.
Redemption cards cannot be used to purchase gift cards.
Redemption cards can only be redeemed for the current seasons Special offer Pass. It cannot be used towards any other products or services.
SCHOOL EXCURSION & GROUP FUNCTION PAYMENT OPTIONS
CASH
Cash payments can be made directly at Park X reception. Cash payment must be made by their due date.
DIRECT DEPOSIT PAYMENT
Direct deposit payments must be cleared by their due date. Account Name: PARKX PVT. LTD. Machhapuchhre Bank
Account Number: 1310990615800016
CREDIT CARD PAYMENT
Payments must be cleared by their due date. Visa & Mastercard accepted – please contact us with your credit card details. 1.65% surcharge applies on these payments.
CHEQUE PAYMENT
Deposit your cheque at a Machhapuchhre Bank Branch Cheques must be cleared by their due date. Cheques are to be made payable to PARKX PVT. LTD.
GROUP FUNCTIONS TERMS & CONDITIONS
BOOKING CONFIRMATION AND PAYMENT
For Group Functions of less than 50 people, tickets can be purchased via our online checkout up until 7 days prior to booking date (subject to availability). Payment must be made at that time in order to confirm your booking. Tickets will then be emailed to your nominated account for distribution. It is your responsibility to ensure that tickets are correctly distributed to your guests.
For bookings of more than 50 people, Group Function discounts will only be available if the booking is confirmed 14 days prior to the booking date. For Group Functions of greater than 50 people, please email our Group Bookings team.
Full payment of your booking amount must be received to confirm your booking. A booking will be cancelled if the booking amount is not paid by the invoice due date. Payment of the booking amount shows acceptance of these Booking Terms and Conditions.
Group Booking amounts are non-refundable.
Admission tickets and Group Extra tickets required for the booking will not be issued until full payment of the booking balance is received and the funds received in our bank account.
For bookings of more than 50 people, further additions to booking numbers will not be permitted after 14 days prior to the booking date. Any additions after this time will be required to pay standard General Admission prices, these tickets can be purchased via our website.
CANCELLATION/REFUNDS
Park X may cancel a confirmed booking should outstanding monies not be paid as required by these terms and conditions.
Park X will refund any payments in full providing the booking is cancelled in writing more than 30 days before the booking date. If cancellation of the booking is received less than 30 days before the booking date, all monies paid to Park X will be forfeited.
Unless otherwise stated, payments made to Park X for Catering or Food and Beverage tickets are non-refundable and non-transferable.
Group Function admission tickets are non-refundable and are valid on the date of booking only. Ticket validity will not be extended.
ENTRY CONDITIONS
All guests must adhere to Park X’s Conditions of Entry. Notice of the Conditions of Entry can be found at the Park X Ticket Gates and at www.parkx.com.np
EQUIPMENT AND ELECTRICAL
If you wish to bring any equipment into Park X, including electrical equipment, the equipment will need to be inspected by Park X within 7 days prior to use to ensure it is deemed safe for use, tested and tagged.
Park X have to right to not allowed any equipment to be used inside the Park X.
A valid inspection and permission is to be needed for the use if allowed.
GROUP FUNCTION ADMISSION TICKETS
A Group Function ticket is required for entry to park X, electronic tickets are accepted.
Group Function tickets include entry and rides.
Group Function tickets allow guests to visit Park X on function date. Any tickets not redeemed on the function date may be validated for use on an alternative Off-Peak operating day until 31 Dec 2024. This may only be permitted at the discretion of the Group Organiser and Park X Group Bookings team.
A minimum purchase of 20 paying tickets is required for all Group Functions.
Children under 3 years will require a child free of charge ticket. A child’s ticket is not included in the minimum number.
Any additional function admission tickets that are required on the day of the booking will be paid at the full General Admission Day Ticket rate (subject to availability). Group Function tickets cannot be purchased on the day of the booking.
Group Function tickets cannot be collected on the day of the event. A guest list will not be accepted in replacement of an admission ticket.
Group Function tickets must not be exchanged, refunded, transferred or re-sold and are void if altered. Lost, stolen or misplaced tickets will not be refunded.
Group Function tickets are sent electronically via email.
BBQ, FOOD AND BEVERAGE TICKETS
BBQ, Food and Beverage tickets are date specific and are non-refundable and non-transferable to any other date.
BBQ, Food and Beverage Tickets must be booked, confirmed and paid in full no later than 14 days before the booking date.
Minimum numbers apply.
BOOKING DETAILS
Park X reserves the right to change the reserved area for a booking where it is deemed necessary. We will attempt to ensure that no changes are made to a reserved area however if a change is deemed necessary, we will notify you as soon as possible and ensure that every attempt is made to ensure your booking is a success.
A reserved area will guarantee that at least 85% of your guests can be seated at any one time.
SCHOOL EXCURSIONS & HOLIDAY ADMISSION PACKAGE TERMS & CONDITIONS
BOOKING CONFIRMATION AND PAYMENT
All required forms and information must be filled out and returned to Park X no later than 7 days prior to booking date to confirm a School Excursion booking. A booking will be cancelled if these requirements have not been met by the due date.
There is no deposit payment required to secure a School Excursion booking. A final invoice will be issued and emailed to the School Excursion representative on the day of the booking, with payment to be made in full no later than 30 days from invoice date.
At time of booking, estimated student and teacher attendance numbers must be provided to Park X.
Park X is to be notified with a revised number 7 days prior.
Student and teacher attendance numbers will be calculated at the ticket gates on your arrival to Park X. These school attendance numbers will be confirmed with a school representative/ teacher at this time.
Final payment not received within 30 days will incur a Rs1000 late payment administration fee.
MEAL COMBO/TREATS TICKETS:
In addition to the above terms and conditions for school excursions:
Any Food and Beverage vouchers must be paid for in full by no later than 14 days prior to the booking date. All meal selections must be received by the Group Bookings team no later than 7 days prior to your visit. If meal selections have not been made by this date you will receive a 50% ratio of each option.
While attendance cancellations can be expected, no catering charges will be refunded.
ENTRY CONDITIONS
All guests must adhere to Park X’s Conditions of Entry. Notice of the Conditions of Entry can be found at the Park X Ticket Gates and at www.parkx.com.np
SCHOOL ADMISSION TICKETS
Minimum of 10 paying students are required to receive discounted school ticket price.
1 teacher/teacher’s aid is admitted free with every 5 paying students.
Additional teachers/teachers aid pay the additional school teacher ticket price.
Teachers are expected to assist with supervision as required for the duration of the excursion.
School groups who on the excursion day arrive with less than 10 students are required to pay for the minimum of 10 students.
A Special offer Pass Membership is not included in the minimum numbers for School Excursions.
Any students entering Park X using their Special offer Pass Membership, but part of a school excursion are deemed under the care and guardianship of the school. The school must provide the Group Bookings team with a list of names of students in their care entering with a Special offer Pass Membership.
Park X is an outdoor Theme Park. In the event of inclement weather please note that in the interest of safety, the use of some rides may be restricted or temporarily unavailable. No refunds will be available.
School rates are not available to schools that arrive without a booking.
Schools are required to be a government school or a registered non-government school. School groups outside of this do not qualify for the school ticket prices.
School ticket prices and information are valid until 31 Dec 2024.
BOOKING DETAILS
School Excursions include free reserved seating area for your school’s use. This will be allocated and confirmed by Park X.
Areas that have been allocated to your school group will be reserved until 11am, failure to arrive before this time may result in forfeiture of this area, unless prior notice is given to the Group Bookings team.
BIRTHDAY PARTIES TERMS & CONDITIONS
Minimum of 10 paying children between 3-15 years are required to qualify for a Birthday Party Package.
Any Special offer Pass Member with a valid Special Offer are NOT included in this count.
Children under 3 years of age will require a child free of charge ticket. A child’s ticket is not included in the minimum number.
The birthday child must be aged between 3 and 15 years.
Maximum of 50 guests permitted per birthday party (total guests include birthday child, paying children, parents/guardians and additional guests).
Birthday Party bookings must be paid in full at time of booking (a minimum of 5 days prior to the event).
Birthday Party packages are valid until 31 Dec 2024.
To qualify for the Special offer Pass discount, the birthday child or parent must hold a current 2023-24 Special Offer Membership.
All ticket prices are per person.
We understand that organising a birthday party can be difficult to manage, it is suggested that you choose your numbers carefully. We will accept any last-minute additions up to 48-hours prior to booking date. However please note, all tickets are non-refundable. No refunds will be issued for child absences and tickets will not be extended or transferred for any other product or service.
All Birthday Parties receive 2 free parents/guardians of the birthday child, plus 2 free adults to assist with supervision. Any additional adults will be required to pay General Admission pricing.
All free parents must be included on the naming list that is to be received by the Guest Services team no later than 48 hours prior to the Birthday Party date. Any free adults are entitled to entry to assist with supervision of the party. As such they must enter with the children.
Guests aged 18 years or older are considered General Admission and should be included as supervising adults, or additional tickets purchased for them.
Please refer to general terms and conditions for conditions of entry – making note of our policy of no glass or sharp knives allowed to enter Park X. Please consider this when planning a birthday cake.
CANCELLATION/REFUNDS
Birthday parties are non-refundable. Park X will allow guests to re-schedule a booked party with a minimum of 3 days-notice, however dates will be subject to availability.
A refund or extension will not be issued for any reason, including inability to find a suitable alternative date.
Birthday Party inclusions are valid on the day of the event only.
GIFT CARDS
Gift cards expire 1 YEARS (12 months) from the date of issue.
You will receive an email confirmation of your gift card purchase, which will include your e-gift voucher. Please present your e-gift voucher on your mobile device or print and present the voucher at the ticket gate or in any of the food and beverage outlets or merchandise stores.
Treat this card like cash. Not redeemable for cash
Gift cards cannot be on-sold to another party for re-sale. If gift cards are found on online sales websites the gift cards will be cancelled and not refunded.
Gift cards are redeemable for admissions tickets, food and beverage, merchandise. Lockers, Group and Birthday Party bookings cannot be purchased using a gift card.
Park X is not responsible for lost, stolen or misplaced gift cards and no refunds or replacements will be given under these circumstances.
Gift cards cannot be reloaded. No change will be given but the balance can be applied to any purchases. It is up to the gift card holder to redeem the full value before the card expires.
Un-used balance at the time the gift card expires will not be refunded or credited under any circumstances.
To check your gift card balance phone guest services on 9802852105.
HEALTH AND PHYSICAL ADVICE
Due to safety or operational requirements, height, weight, age and clothing restrictions may apply to some rides and attractions. Please refer to ride signage for specific details.
For safety reasons, pregnant women, guests with certain pre-existing health issues, guests with casts, footwear, eyewear or any hard or sharp objects are not permitted on any waterslides and may be restricted on some rides and attractions.
Patients with medical conditions are responsible for accessing whether or not they can participate. You must seek medical advice if uncertain.
For hygiene considerations, we require that all children who are not toilet trained must wear waterproof nappies whilst using aquatic facilities.
RESPONSIBILITIES OF PATRONS
Any child UNDER 14 years of age CANNOT gain entry to Park X UNLESS they are accompanied by a person 18 years of age or over.
You must act with consideration both for yourself and for other guests and please refrain from behaviour that could affect the safety of fellow guests.
You must obey all warnings given by Park X staff including all written and verbal instructions.
Parents and guardians are required to actively supervise their children at all times. Staff cannot supervise all children at all times.
You must use all ride safety equipment as instructed by staff when participating on rides and attractions.
Carers are responsible for persons under their supervision.
We will not be responsible for any loss of personal property. Lockers are available.
We the owners and operators of the premises are not liable for and irrevocably release us from any liability from death, personal injury, property loss or damage arising from any cause whatsoever (including the negligence of staff to the fullest extent permitted by law) whilst you are on the premises.
